Privacy Policy

Last updated: February 14, 2026

This Privacy Policy explains how UDB Logistics ("UDB") collects, uses, and shares information when you use the UDB Partner Portal.

Information we collect

Account information such as name, business email, phone number, and company details.
Authentication data needed to sign in (email/password or Google sign-in).
Usage data including pages viewed, actions taken, and timestamps.
Device and technical data such as browser type, IP address, and log files.

How we use information

To authenticate users and provide portal access.
To manage bookings, allocations, invoices, and service requests.
To improve portal performance, security, and user experience.
To communicate operational updates and account notices.

How we share information

We may share data with service providers that support hosting, authentication, analytics, and customer support. We may also share information if required by law or to protect our rights and users.

Data retention

We keep data only as long as necessary for business operations, contractual obligations, and compliance requirements.

Security

We use reasonable technical and organizational measures to protect your information. No system is 100% secure, so please use strong passwords and keep credentials confidential.

Your choices

You may request access, correction, or deletion of your account data by contacting our team.

Contact

For privacy inquiries, contact us at dpo@udb.ae.